Returns & Refunds
What if I don't like the product I ordered when it arrives?
We understand that sometimes you’ll need to return items to us and we’ve made this easy, fast and simple. We want you to love our products as much as we do, so if it doesn’t fit, you’ve had a change of heart, if it’s faulty or you just aren’t feeling it. No worries! We believe returns should be easy.
- We’ll exchange or refund all items which:
- Are returned to us within 30 days of receipt.
- Are returned to us in perfect condition, with their original packaging.
- Your statutory rights are not affected.
HOW TO RETURN
Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
Please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You’ll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
If you have any enquiries about returning your item(s), please feel free to email us at support@tevra.co.uk.
Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:
Returns Department
tevra.co.uk
Kemp House
160 City Road
London
EC1V 2NX
EXCHANGES
When returning your item, remember to include the return label of your replacements.
We’ll despatch your replacements postage free to UK addresses.
We’ll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
Bear in mind that there may be slight delays during busy periods.
REFUNDS
We’ll refund your item via your original payment method except in the case of payment by cash or postal order where we will refund you by cheque.
We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
When we’ve completed your refund, we’ll send you an email to let you know.
We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item. Please contact us via e-mail on support@tevra.co.uk
(Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required. )